FAQ and troubleshooting

"I can't find a carrier or broker."

Two common reasons:

It's a new authority. Newly authorized counterparties take a few weeks to appear in the public datasets we draw from. Try again in a week or two.
You're searching by the wrong number. MC and DOT numbers aren't interchangeable. Confirm which one you have, and try the other.

If neither helps, drop us a note via the contact link in your account menu.

"The data on this report looks out of date."

Public data is updated on the schedules set by the source agencies. Most signals refresh within a few days of a change; some refresh weekly. If a specific number looks wrong, click the section header in the report to see when that data was last refreshed.

"I disagree with the grade."

That happens, and that's fine. The grade summarizes the signals on the report, but you know your business and your relationships. Look at the underlying sections, weigh what matters for the load in front of you, and decide accordingly. See The grade explained.

"I was invited but the link doesn't work."

Invitation links expire and are tied to one email address. If you've already accepted on a different email, or the link is older than a few days, ask the person who invited you to send a fresh one.

Open Settings → Billing → Manage billing to land in the Stripe portal and update your card. Access stays active during the retry window, so you won't lose anything if you fix it within a few days.

"How do I cancel?"

In Settings → Billing, click Manage billing, then Cancel subscription. You keep access until the end of the current billing period.

"I need to talk to a human."

Use the contact link in your account menu, or email support@thebannonreport.com. We typically respond within one business day.